PAYMENT METHODS/POSTAGE AND RETURNS:
In order to ensure our customers receive the best possible service and prices, we are strictly prepaid only. Top2Tail Equestrian does not offer credit terms or run accounts. Goods are only dispatched upon receipt of full payment. Once your order is received and paid for we will do our utmost to ensure your item is be dispatched within one business day.
We accept payment via MasterCard and Visa and Paypal.
While we aim to meet all customer orders, we reserve the right to refuse to process some credit card orders if we feel there is a high risk of credit card fraud. In these instances you will be contacted.
No Credit will be applied within 90 days of your purchase.
At Top2Tail Equestrian we want you to love what you buy as much as we love what we sell
If you have received your product and find you have ordered the wrong size, Top2Tail Equestrian will happily exchange/refund the product once we have received the original item back, in its original state and with its original labelling intact.
Unfortunately if any item has been on your horse we are unable to give refunds or exchanges.
Should your size be out of stock, please contact us and we will give you a approximate time of delivery.
Postage charges are not refundable (The buyer is responsible for postage charges of goods returned).
Postage is via Australia Post and rates are all weight based.
If you have any questions please do not hesitate to contact us.
OUR PRICING POLICY:
Top2Tail Equestrian reserves the right to correct pricing errors, and prices are subject to change without notice. Should a pricing error or unforeseen price increase occur, you will be advised prior to any processing of payment or dispatch of goods.
All product technical information within this website is based on manufacturer’s claims. Whilst all care is taken, Top2Tail Equestrian assumes no liability for any incorrect or misleading information provided by manufacturers, or for any errors made whilst transcribing manufacturer’s product information to this website. Products purchased from Top2Tail Equestrian should only be used in accordance with instructions on the label. Top2Tail Equestrian will not be responsible for damages of any nature resulting from use of or reliance upon this information.
Top2Tail Equestrian disclaims responsibility for losses occurring due to delays in product shipment, and the use or misuse of products purchased from this website.